1. 2K Support
  2. General Support
  3. Troubleshooting & How To's
  4. Console

Console: General Networking Troubleshooting

BY 2K Global Ops

PUBLISHED:

UPDATED:

If you are experiencing disconnections, performance issues (lag), or other error messages when connecting or playing online modes in a 2K title, please refer to the connection troubleshooting below:

NOTE: If you are experiencing an "EFEAB30C" or "4B538E50" error code which prevents you from accessing any or all NBA 2K online features, please refer to this article.

  1. Verify that other devices on your network can connect to the internet.
  2. Make sure that your console is connected to your router directly using an Ethernet cable. Wireless signals (Wi-Fi) can often experience interference and the signal quality can drop over time.
  3. Perform a network connection test for your console. For reference, here is a list of platform-specific troubleshooting guides:
  1. Disconnect your router and modem for 60 seconds from the power outlet, then reconnect them to the outlet. It may take a few minutes for your internet connection to be restored while the modem fetches all of its information from your Internet Service Provider (ISP).
  2. Your connection strength can be affected by how busy your network is. If you’re on a college campus or a home network that makes heavy usage of streaming services (Netflix, Twitch, etc.), downloading large files over the internet or playing other online video games, then you are more at risk of experiencing disconnection issues. If that’s the case, try playing online when fewer people are using the internet.
  3. Certain features on your router can also impact performances. Here are a few that you can try disabling (or enabling):
  • Dynamic Packet Filtering / Stateful Inspection
  • Quality of Service (QoS)
  • UPnP (Universal Plug and Play)
  • Some routers have specialized settings for gaming. You can look at your router’s manual for more information.

If modifying these settings makes no difference on your game performance, then it is recommended to return them to their default settings.

  1. Change your DNS (Domain Name System) to use Google's Public DNS. 
    • Google DNS: Primary: 8.8.8.8 | Secondary: 8.8.4.4
Nintendo Switch
  1. Go to System Settings (the gear icon) from the home menu. 
  2. Navigate to Internet Internet Settings. 
  3. Select your current network from the list, then tap Change Settings. 
  4. Scroll to DNS Settings and change it from Automatic to Manual. 
  5. Enter your chosen Primary DNS and Secondary DNS
PlayStation

PlayStation 5 

  1. Go to Settings (gear icon) Network. 
  2. Select Settings Set Up Internet Connection. 
  3. Highlight your active network, press the Options button on your controller, and select Advanced Settings. 
  4. Set DNS Settings to Manual. 
  5. Enter the Primary DNS and Secondary DNS addresses, then select OK. 

PlayStation 4 

  1. Go to Settings Network. 
  2. Select Set Up Internet Connection and choose Wi-Fi or LAN. 
  3. Choose Custom, and keep IP Address Settings as Automatic. 
  4. When you get to DNS Settings, choose Manual. 
  5. Type in the Primary DNS and Secondary DNS addresses.
Xbox
  1. Press the Xbox button to open the guide, then go to Profile & system Settings. 
  2. Select General Network settings. 
  3. Go to Advanced settings DNS settings. 
  4. Select Manual. 
  5. Enter your Primary DNS and Secondary DNS addresses, then save to apply
  1. (Xbox and PlayStation only) You can also try connecting your console directly to the modem instead of the router. The steps below must be followed in order to ensure proper connectivity. Here’s how:
  • Disconnect your router and modem from the power outlet.
  • Disconnect your router from the modem.
  • Wait 5 to 10 minutes.
  • Connect your modem to the power outlet.
  • Connect your console to your modem directly via an Ethernet cable.
  • To undo this setup:
    • Disconnect the modem from the power outlet.
    • Disconnect your console from the modem.
    • Wait 5 to 10 minutes.
    • Connect your router and modem to the power outlet and connect the router to the modem.
    • Don’t forget to re-connect your console to your router.
    • Test the devices on your network to make sure that they can access the internet.

If you have followed our entire article and continue to experience some disconnections, lag or error messages, then send us a support ticket.

Contact Us

Contact us by clicking here and include the following information:

  • Your Region (State/Region/Province, Country)
  • The name of your Internet Service Provider (ISP)
  • A screenshot of any error message that you may have received. Make sure that the message is readable in the screenshot.
  • A screenshot of your SpeedTest’s results: https://speedtest.net/
    • If you don't have a PC, this can be done from your console directly.
    • For Xbox One or Xbox Series X|S:
      1. Press the Xbox button to open the guide.
      2. Select Profile & system > Settings > General > Network settings.
      3. Select Test network speed & statistics
    • For PlayStation:
      1. Navigate to the Settings menu
      2. Select Network
      3. Select Test Internet Connection
  • Finally, a screenshot of WhatsMyIP’s results: https://www.whatsmyip.org/ 
  • Then just attach your screenshots of the results to your ticket.

With all this information, one of our agents will investigate and see what we can do to assist you!