CivCity Rome: I cannot uninstall or reinstall the game


When trying to uninstall or reinstall the game, I receive an error message, or it tells me the game is already installed

Insert the game's install CD in the drive
Double click on my computer
Right click on the CD drive containing the game and choose explore
Check the disc for a setup.exe file and double click on it
This should start the install wizard and prompt you to uninstall the game.

If you continue to experience issues
Open My Computer then open the Local Disk (C:)
Open the program files folder.
Click on the tools menu then choose folder options
Click on the view tab and tick the box labelled "show hidden files and folders". Press OK
Open the installshield installation information folder
Search for a folder named


Right click on the folder and choose rename. Press the End key on the keyboard and type the word OLD. Press the enter key
At this point, refer to the manual for installation instructions

This will replace and overwrite any missing components that were preventing the game from being uninstalled or reinstalled normally

Have more questions? Submit a request


  • Avatar
    Nicole Jäger-Koydl

    Hi there, I, too, have the problem that I cannot uninstall CivCity Rome. I tried both your suggestions, but unfortunately they did not work.

    Suggestion no. 1 tried to install CivCity Rome a second time without giving me the opportunity to say I want to deinstall it.

    Suggestion no. 2 did not work because my computer was neither able to find the folder called "installshield installation information' nor the other one ({994E24A6-EC47-4201-8D0B-D4563B7AD66B}).

    So, now what do I do. More than ever I want to get rid of this renitent game ... Do you have any other - preferably  working - suggestion how to uninstall CivCity Rome?

    Thank you very much for you help.


Powered by Zendesk