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Missing VC after Purchase from Xbox Live or PSN

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If you’re recently purchased Virtual Currency from either Xbox Live or PSN but the Virtual Currency has not been credited to your MyPlayer Account, please create a support request and provide us with the following information:

Xbox Live

  • Gamertag:
  • Email Address:
  • The Exact Amount of VC Missing:
  • Screenshots or Pictures of your marketplace purchase history
    1. Sign in to your Microsoft account. You may be prompted to enter a security code that is sent to you. Follow the instructions provided. Your last five transactions will be displayed under Transactions.
    2. For more details, select a transaction, or click More under Transactions.
    3. To see all the transactions associated with your Microsoft account, go to account.Microsoft.com. You may be prompted to receive and enter a security code.
    4. Take Screenshots or Pictures of all Virtual Currency purchases from the Transactions List
    5. Attach them to this email/ticket

Playstation Network

  • PSN ID:
  • Email Address:
  • The Exact Amount of VC Missing:
  • Screenshots or Pictures of your PSN purchase history
    • If you are unsure of how to access your transaction history, Sony has a useful guide on their website that will provide instructions for each of your devices. We’ve included steps for PS4 and PS3 below.

PS4:

  1. Select your local user account and press up on the control pad to access the Function menu and go to Settings >  PlayStation Network > Account Information > Wallet > Transaction History.
  2. Select the account that you want to view transactions from. You can view transactions from your associated sub accounts.

PS3: 

  1. Select your local user account and go to PlayStation Network  > Sign-in > Account Management on the XMB Menu.
  2. Go to Transaction Management and select Transaction History.
  3. Select the account you would like to view details of from the drop-down box (you can view your associated sub accounts from this page too) and select 'Continue'.
  4. Select the date range that you want to view transactions from and select 'Continue'.
  5. To view the details of a transaction highlight it and press the (X button). 

Once we have this information we will research your issue and get back with you when we reach a resolution.

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