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[iOS] Purchased XCOM: Enemy Unknown on an unsupported device

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If you purchased XCOM: Enemy Unknown iOS on an unsupported device such as iPhone 4 or iPod touch 4, please refer to the information on the following page for iOS purchase transaction support: 

To report a problem and request a refund on iTunes: 

  1. Log into iTunes.
  2. Go to Store->View My Account.
  3. Click on Purchase History.
  4. Click "Report a Problem" button.
  5. Click the arrow next to the purchase with which there is an issue and then click "Report a Problem" link.
  6. Click on the Problem menu and choose the reason for the refund request.  If the reason is not listed, choose "My concern isn't listed here."
  7. Type out in the comments box the reason you would like a refund. Be sure to briefly describe the problem and any compatibility concerns.
  8. Click Submit.
  9. Apple's iTunes Support will process the request as soon as possible.

 

Check out this article for a list of supported devices.

Have more questions? Submit a request

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