2KSupport

Cannot connect to download server. Please check your internet connection

When I install the game I receive the error 'Cannot connect to download server. Please check your internet connection'.

This indicates that the BioShock installation has encountered a problem connecting to the internet when attempting to  contact the download server.

As stated in the minimum requirements a Internet connection is required so ensure that your modem/router is connected and working.

 

UPDATE 6/1/2012: We are aware of an issue causing this error, despite having an active internet connection. We are working on resolving it.

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Comments

  • Avatar
    andreas T

    everything is working at my end, so your server must be as shitty as your customer support, and that means it migth be the worst thing on earth.

    I have payed for this game but it won't install and I ask you to fix this but get no help. is there a way to skip the download part of the installation?

  • Avatar
    Paruro47

    Same here, dude. It's been 4 days and I still can't install it. I even have the installation always here stuck in that part and I try and try, but it won't connect to the goddman server. And I'm sure if someone here tries to help me they will go with the usual bullshit, like "oh that's because of the proxy address" but hell, no it isn't. And neither the anti-virus. The thing I hate the most is that the so-called "Auto patcher" is just an online activation of the game to avoid piracy. Fuck this things, I wanna play Bioshock, I've paid for this game, dammit. This happens since the game was released. I even read a comment on a forum (i've been doing too much research) and a guy (this was on 2007) was like... "What if I want to install the game 5 years from now?" Yeah, that's what's happening here and nobody seems to give a shit. Shame on you, 2K Games.

  • Avatar
    Rob

    same problem here, i think 2k have taken down their server as it was a major problem for them at release. takes the piss really as they used a patch to fix the drm mess up they implemented in the first place without giving thought to retail disc owners.....

    ive uninstalled my 3rd party antivirus, disabled all firewalls tried connecting via my phone as a modem incase it was my router but its definately a 2k issue. I'm a cisco engineer so I can definately say this is not a problem with my pc set up.... is it any wonder that people pirate this shite. i won't be paying for bioshock infinite.

     

  • Avatar
    andreas T

    I am starting to doubt that they even have a customer support, or a server.

  • Avatar
    Rob

    yeah its not looking good, seems to be a problem for quite a few people by the looks of the 2k forums and other gaming forums.

  • Avatar
    Fuk2kgames hard

    Just like to say that even though I love Ken, I love X-com, I love Bioshock, I will be stealing every game 2k publishes that  I have the misfortune of being interested in, and I hope from the bottom of my heart that 2k goes belly up, the suits in charge jump off the corporate HQ roof, and Ken, Bioshock, and X-com find a home with publishers who actually give a shit about their fan base.

     

    The fact I have to buy this game again makes me want to punch each and every person at 2k in the face.

  • Avatar
    Fuk2kgames hard

    While researching for HOURS about this total horseshit, I found one comment from 2007 pretty funny, and I paraphrase:

     

    "I know the game just launched, so problems are to be expected, but what if in 5 years I want to install and they dont keep these servers up?"

     

    They probably should have fucking hired that guy to slap some sense into them.

  • Avatar
    cmhuang

    I bought Bioshock1 so many years ago, and I was too busy to play this game.

    These days, I am available to enjoy it, but the installer say: "download server not responding".

    I am very disappoint.

    Please fix this problem ASAP and don't fool your customers.

  • Avatar
    Muhammad Uwais Ahmed

    hahahaha

  • Avatar
    2K Greg

    Hey guys, we're aware of an issue that is causing this error, and our server teams are looking in to it.

  • Avatar
    Andrew Guias

    What is the time frame for a fix???

  • Avatar
    bruce shaw

    Sigh, I tried to install this for my son. I played Bioshock 1 when it first came out and had a lot of fun with it. I don't recall having any major install problems with it but it was a long time ago. Maybe forgot those problems, but I did play it all the way through. Now the son's old enough to handle it, really wants to play it and we can't get it installed. Standard 'download server not connected' message. At first, it seemed like a revocation issue but now I realize it's not as his PC never had Bio1 on it and it was uninstalled on mine a long time ago. I tried to get a logon here last weekend but it never sent me an email to verify. Had to start over again and get a new signup. Why don't you guys at 2K build a little patch code to run at final install time to bypass the connection routine? Why does this require a server still? Build some proper patch code to verify a genuine disc or digital download; it's not like there are going to be millions of people trying to hack the game still. Most of us either have it already or have gotten it through Steam and just want to play it. Or why don't you build a pre-install code that we have to download (with the v 1.1 patch) that verifies the genuine disc or download and then 'autoplay's the install routine at that point. You can build-in an 'internet connection' verification routine that allows us to bail out if there's a problem otherwise.  But make it a bit easier where we don't have to hassle ourselves or you guys with stuff that should be routine. Really, pretty sure most of us out here know how to download an executable and read some text instructions. There's no reason this should be so difficult or get users in an uproar (even if there are just a few of us with BioS1). Keep it simple and stupid -KISS! 

  • Avatar
    pork chop

    wow, i called their support, spoke with a rep (brad p) and this guy really looked into it, communicated with me via email about updates on this issue.  he provided me with a link to this thread.  I'm having the same issues, connection error preventing me from installing my game because their servers are unreachable.  nice to know that today! they are aware of the issue are they might even be providing a fix for it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOWZERS!!!!!!!

    GET IT FIXED GUYS!!!!!!!!!!

  • Avatar
    Vansen

    I have the same problem. "Download server not responding" or sometimes "Cannot connect to download server. Please check your internet connection". It pisses me off so hard, that I bought this game (two days ago) and I can not even install it! Looks like I am not the only one with that issue. Do something 2K. Do it quick!

  • Avatar
    bruce shaw

    Heh, I opened a problem request. The 1st answer I get is, the patch server is down and that I should install the game with the machine physically disconnected from the network. Hmmm, in that case, is the BIoshock executable is on the disc? Not! And all the stuff about "Needing an internet connection" is false. Not!

    Totally out of the loop, this support person. What kind of training or support do these 1st tier people have? Apparently, none whatsoever. Do they even see the 2K products or use them or test them in the lab? Sounds like not at all. And they must be somewhere other than the US from what it seems like....

  • Avatar
    Lucan Dingle

    what the fuck 2K? i just got bioshock and i cant even install it!

    i turned off my windows and 3rd party firewall and i use windows IE on windows 7 ultimate.

    i like ur games an all, and want to support you by buying games, but it's shit like this that causes me to concider piracy.

    cus really, why pay for a game you cant play cus ur "auto patcher" is fucked up when i can just "steal" the game and play immediately with no problems?

    fix this! NOW!!!!

     

    BTW don't try shit us that its ur servers, i activated borderlands just fine on the 1st.

  • Avatar
    Mikael Lillman

    Yeah, this sucks! I've been fighting with this for about 5 days and just a few weeks ago I installed Bioshock to my old computer with no problems. When I put the right proxy settings I get to download the patch but then it says that the patch file is corrupt! WTF 2K! I have all my securitys like firewall down and nothing helps! Just fix you're damn autopatching systems or you will run out of players:D

  • Avatar
    Brian Dawn

    Agree with other posts - 2k should be ashamed - you are driving us to download the game from pirate sites just so we can play it - when we have actually paid for it.

  • Avatar
    bbblackthorne

    I bought the game today and I have the very same problem. Also, the solution you give on the support page does not work. The message you posted here is from over a year ago!!!! What the hell is going on here?

    I paid the money and I expect the game to be working. DO something about it because for now it's a big shame on you. Really, a disgrace for such a big company as yours.

     

    Resolve it asap. Ppl are waiting. 

  • Avatar
    Max H

    I was a little upset a while ago since i was not able to thoroughly change the order of my plasmids in bioshock 2 and  the resharpening (or whatever they do) textures irritated me. Then i thought: At least i have good old bioshock 1 still lying on my shelf, maybe i reinstall it...

       

    NO! SURPRISE DOWNLOAD-SERVER-NOT-RESPONDING-BUTT-SEX! Just too intense for me...

     

    (firewall disabled, anti virus software removed, opened ports and it still doesn't work)

  • Avatar
    Graeme Hill

    Same problem. At the moment this game is not fit for purpose. It would be nice if we could be given a timescale as to how long it will take to resolve this issue! I need to know whether it's worth hanging on to it or just sending it back for a refund.

  • Avatar
    Vansen

    @ 2K Greg

    You said, a few days ago that your "server team" is looking for solution. How long will it take? One more day? Or week? Say something. Such a big company, but so resourceless...

  • Avatar
    Robert McCarty

    Ah yes, the final result of overzealous DRM that literally everyone except companies like 2K  and Activision foresaw. It costs money to keep verification servers up, but after about three years most of people who want to install the game are getting it at a reduced price or just buying it used, so there's less and less incentive to keep the server up since, "hey, it's not making us that much money anymore." So it's not really a priority anymore. Maybe it's down for an hour, maybe it's down for a week, they'll get to it when they get to it.  I understand this, I bought the game at a Gamestop, so 2K wasn't really involved at all in the transaction, why should they care?

    Here's the thing though, it still has 2K's name on it, it's still their product, and it still doesn't work. I payed money for this game and I can't play it because of choices made by them as a company, and as a result I'm much more likely to pirate future titles from 2K or just not bother with them at all. I think anyone else who bought or tried to install the game this week is going to be thinking about this next February when Bioshock Infinite rolls around.

  • Avatar
    Paruro47

    This is preposterous...

  • Avatar
    bbblackthorne

    And I thought Blizzard failed when you could not play Diablo III in the day of the premiere. This thing is even worse. It's gonna be one of the fails of the year...

  • Avatar
    bruce shaw

    Here's the thing.Let's say BS1 is still selling copies; how many are being sold per day? Based on this support page, not many worldwide unless digital downloads are verified somewhere else. Many 2 or 3 per day? 5-10 per day? 1000 per day?  It's got to be low. How many are being pirated? Could be lot's by comparison but that probably is hard to say, so ultimately hard to say so it becomes irrelevant to the problem at hand. So how many verification servers are really needed? 1? 2? 3? 10? Can't really be many; why haven't they been virtualized? It's not like you're going to have much traffic; ok, they need a database maybe? Well, how big a db, does it need to be virtualized as well? There's some work to be done there. Probably 2K doesn't really have the horsepower to pull it off. Maybe they have outsourced some of that work to someone who doesn't really pay attention to that stuff. Probably Ken Levine doesn't give a s**t. I think that's probably it personally but oh well. Hey, here's an article from 2007(!!!!!) from him about the verification issues : http://www.bit-tech.net/news/gaming/2007/08/26/bioshock_activation_will_be_removed/1

    It's from 5! 5! 5! 5! 5! years ago; sad, pathetic, incompetent, what's 2Ks problem? They just don't give a crap really. So I'll be sure to NOT buy any 2K games in the future as obviously they are unable to keep their code in the marketplace IN THEIR OWN INTEREST!  Furthermore, I'm pretty sure I'm going to not recommend any of their games to my friends. What I'm going to do is ask them to try to reinstall their BS1 games just to see what the reaction is; how can anyone be proud of their product which has been out for more than half a decade and yet is unmountable.

  • Avatar
    bruce shaw

    BTW, Securom should take a flying leap into a river of lava. Apparently, they're incapable of helping out as well. I guess it's secure all right, so secure I'll be sure never to buy anything that has Securom code attached to it.

  • Avatar
    Hana Elise Hornburg

    Please fix this. I just bought this game on Amazon, and I cant even play it. It's ridiculous, terrible customer service and just bad PR for 2k and Bioshock. This has been a problem since at lease mid March and you still haven't fixed it? That makes you look terrible. I normally love your games, but this is literally the worst experience I have ever had with a video game. Please fix this soon. And maybe update the support page that the Auto Patcher links you too to something more useful when you do.

  • Avatar
    Hana Elise Hornburg

    correction, this problem has been going on for at least a year. My reaction has gone from one of frustration to disdain. I honestly don't care how good your games are I will never buy another one and I will tell everyone I know that cares about gaming how terribly you have handled this.

  • Avatar
    Fuk2kgames hard

    Feel bad for the folks who bought it because Amazon is having a huge pc dvd rom sale, but then again, at least you only got suckered out of 8$

     

    Imagine us poor dupes that shelled out 60$

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