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XCOM 2 Basic Tech Troubleshooting

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This was originally posted in the 2K Official Forums.

We are aware some players have experienced performance issues while playing XCOM 2, and we are looking into them and gathering more information from users. We want everyone to have the best experience possible, and will continue supporting the title with upcoming patches.

Before you post about a potential performance issue, please consult this troubleshooting guide for some simple tips that may mitigate your issue.

Performance issues

Ensure you have updated display drivers

  • XCOM 2 runs best with the latest AMD or NVidia drivers. Please visit the AMD (http://support.amd.com/en-us/download) or NVIdia (http://www.nvidia.com/Download/index.aspx) support pages to ensure your graphic drivers are up to date.

Check that your hardware meets or exceeds the Min Spec required to play XCOM

  • http://forums.2k.com/showthread.php?...m-requirements

Are you using a laptop with a dedicated graphics card as opposed to the integrated graphics chip?

  • Ensure that your system is utilizing the dedicated graphics card and not the integrated one.

Try turning down Graphic Options/Presets

  • In Options/Graphics change the preset from High to Medium or Medium to Low.

Try turning down Anti-Aliasing

  • Many systems will have performance issues when running at high anti-aliasing settings such as MSAA 8x or MSAA 4x. Try lowering this and seeing if it helps performance.

Uninstall any User Created Mods

  • User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the performance issues still occur.


Game Not installing

  • Try Verifying your local cache
    • Right Click on XCOM 2 in the Steam Library
    • Select Properties
    • Select the Local Files tab
    • Click Verify Local Cache

Delete Local Content and Reinstall

  • Right Click on XCOM 2 in the Steam Library
  • Select Delete Local Content
  • Once done, Click Install and reinstall

Crashing on launch

  • Try Verifying your local cache
    • Right Click on XCOM 2 in the Steam Library
    • Select Properties
    • Select the Local Files tab
    • Click Verify Local Cache

Delete Local Content and Reinstall

  • Right Click on XCOM 2 in the Steam Library
  • Select Delete Local Content
  • Once done, Click Install and reinstall

User not running with admin privileges

  • With Steam running, go to the executable (i.e. C:\Program Files (x86)\SteamApps\common\XCOM 2\Binaries\Win64) 
  • Right click on XCom2.exe 
  • Select 'run as administrator'

Resolution being set to 0x0

  • Right click on XCom2 in the Steam Library
  • Select Properties
  • Click the "Set Launch Options" button
  • Type -Windowed -SizeX=1280 -SizeY=720 into the box and hit OK
  • Try and launch the game.

Delete the configs and cached shaders folders and Verify Local Cache

  • Verify your game cache. Even if done before, do it again.
  • Delete the Documents\My Games\XCom2\Config directory (where the settings are saved )
  • Delete the Documents\My Games\XCom2\CookedPCConsole Directory ( where the shader caches that are made during the game are stored )
  • Verify your game cache
  • Try and run again

Reinstall DirectX

  • In your Steam folder for the game you’re having trouble with, there will be typically be a DirectX setup package.
    • Example file path: C:\Program Files\Steam\steamapps\common\XCOM 2\ _CommonRedist\DirectX\Jun2010
  • Find and run DXSETUP.exe
  • Reboot the computer (mandatory)

Getting an Application Error (0xc000007b) or other (0xc00…) error

  • Try Reinstalling VC Redists
    • Navigate to your game’s steam folder – there will be two Vcredist folders.
    • C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2012
    • C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2013
    • Find and Run vcredist_x86.exe in both folders
    • Find and Run vcredist_x64.exe in both folders
    • Should the files already be installed, you will be prompted to either 'uninstall' or 'repair'. Choose 'repair'.
    • Reboot the computer (mandatory)

Reinstall Microsoft .NET

  • Navigate to your game’s steam folder – there will be a DotNet folder.
  • C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\DotNet\4.5.1
  • Find and Run NDP451-KB2872776-x86-x64-AllOS-ENU.exe
  • Should the file already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
  • Reboot the computer (mandatory)

Check if you have a controller plugged in

  • Some users have reported crashing when a USB controller is plugged in. Try disconnecting it and relaunch.

Uninstall any User Created Mods

  • User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the stability issues still occur.
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