If you've opened a support ticket with us, there's a chance we may ask you for a screenshot documenting the issue you're encountering.
If you've never done this before, this post is here to give you some guidance.
The current generation of consoles (read: PlayStation 4 and Xbox One) will now let you share screenshots. If you're playing on the last generation (PlayStation 3 and Xbox 360), there's no option to capture/share screenshots directly from the console.
Now, without further ado, here's how to capture a screenshot with the current generation of consoles.
- Press the Share Button, and then select "Upload Screenshot."
- Select a screenshot.
- Select an upload destination.
- Enter a comment, and then select "Share."
If you need more info about this process, check out Sony's guide.
There are a couple of ways to snag a screenshot. You can simply say "Xbox, take a screenshot." Or, if you want to kick things old-school, double-tap the Xbox Button, and then press the Y Button.
NOTE: The Xbox captures the screenshot when you double-tap the Xbox Button. Pressing the Y Button saves the image.
You can share the screenshot in a number of ways. It can go to your activity feed, in a message, in your showcase, on Twitter, or on OneDrive by doing the following:
- On the Home Screen, pull the right trigger and open "My Games & Apps."
- Select Game DVR.
- Scroll to select the screenshot you want to use.
- Press the Menu Button, and then select "Share."
NOTE: Sharing screenshots is only possible if you have an active Xbox Live Gold subscription, or if you’re performing the action on the console of another Xbox Live Gold subscriber. Microsoft has a handy post about this if you need more information.
NOTE: Please note that you can send in photos taken with your phone and we'll review them. All we ask is that all the information we've requested be visible in the image.