2KSupport

I Purchased VC But It Wasn't Delivered To My Account

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Hey there, ballers!

If you purchased VC in NBA 2K17 but haven't seen it credited to your account, you've come to the right place in the Knowledge Base. 

Before you file a ticket, please be aware that (during periods of high online traffic) it can take a few hours before the VC you purchased is credited to your account.

If you have waited for a few hours and still haven't received any VC, we're happy to look into the issue.

NOTE: Please be aware that we may escalate your request to Sony/Microsoft/Steam for an audit of your missing transaction(s). 

The first thing to do is go ahead and file a support ticket. Please be sure to provide us with the following information when you fill in the "Description" field about what's going on.

  • Gamertag/PSNid/Steam ID:
  • Region:
    • This could include your continent or country.
  • Email address:
  • Amount Missing:
  • Receipt and Copy of Transaction History (Must be a photo or a screen shot):
    • We need both the receipt and a copy of your account's transaction history. 
      • The receipt could be the email sent to you when confirming the purchase.
      • With the transaction history, please ensure this contains either your username, email or ticket number for our viewing. 

If you're having trouble grabbing a record of your VC purchase, please consult the following guide; we've broken the instructions down by platform:

Sony Purchase:

To find your transaction history on PS3 or PS4, you can go to the Account Management website:

  1. Sign in to the account management site (https://account.sonyentertainmentnetwork.com/pc/login.action?request)
  2. Select "Transaction History" from the home screen.
  3. Select the account you would like to view details of from the "Account" dropdown box (you can view your associated sub accounts from this page too) and select the date range.
  4. Select a transaction to view details.

For further help, please read https://www.playstation.com/en-au/get-help/help-library/store---transactions/payments---refunds/how-to-check-transactions-using-web-browser/

Microsoft Purchase:

To find your transaction history on Xbox 360 or Xbox One, you can go to 
http://support.xbox.com/en-US/billing/xbox-live-membership/check-xbox-live-bill or https://account.microsoft.com/about?refd=login.live.com on any PC or Mac web browser (this must be a desktop browser, not one on a mobile device)

  1. Click on "Payment & Billing."
  2. Click on "Purchase History."
  3. Please get back to us with new screenshots showing what has been requested.

NOTE: If you click on your MS profile picture in the right hand corner of the page prior to taking the screenshot it will display your email/gamertag.

 

Steam Purchase:

You can access your Steam Transaction History by logging in and visiting https://store.steampowered.com/account/history/

Have more questions? Submit a request

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