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Knowledge Base
Announcements
Announcements
- ★ A Note About Windows 10 Compatibility
- ★ A Note About 2K Titles On OnLive
- ★ Searching for Solutions to Current Issues? Start Here!
- ★ 2K Phone Support Update
- ★ 2K Online Server Migration from GameSpy Technology
- Upcoming Server Maintenance: 7/8/15
General Support
General Questions
- ★ Missing Digital Content
- ★ How To Share Images From Your Console
- ★ How Do I Find My Steam ID?
- ★ [PS4] Error Message: CE-34878-0
- ★ What Region Is My PlayStation 4?
- ★ Where Can I Find My Support Ticket Number?
Evolve
Evolve: Stage 2
- ★ How Will Console Versions of Evolve Be Affected By Evolve: Stage 2?
- ★ How Do I Acquire Silver Keys?
- ★ How Can I Play Legacy Evolve?
- ★ What Exactly Is “Founder” Status?
- ★ What’s Included in Evolve Stage 2?
- What's Included In Legacy Evolve?
Evolve
- ★ What's in DLC 8?
- ★ What's In DLC 7?
- ★ 9/2/15: Evolve 5.1 Patch Notes
- ★ Previous Patch Notes For Evolve
- ★ Evolve Patch Notes: 8/11/2105
- ★ What Is Arena Mode And How Does It Work?
Battleborn
Battleborn
- ★ How Battleborn’s In-Game Marketplace Works
- ★ How To Buy Premium Currency In Battleborn
- ★ What Are Hero Keys And How Do They Work?
- ★ Issues Accessing Firstborn Pack
- ★ How Do I Find My Battleborn Profile ID?
- ★ How Do I Redeem My Pre-Order Bonus Content?
NBA 2K
NBA 2K16
- ★ Error message: 4B538E50
- ★ Error message: EFEAB30C
- ★ Expired MyPLAYER Account
- ★ My MyPARK Reputation Meter Seems Frozen
- ★ How Do I Dunk?
- ★ Patch Notes: 1/25/2016
MyNBA 2K16
NBA 2K15
- ★ Server Issues With NBA 2K15
- ★ NBA 2K15 April Patch Notes
- ★ NBA 2K15 Connection Troubleshooting
- ★ What Countries Can I Buy VC In?
- ★ How to Scan Your Face in NBA 2K15
- ★ [PS4] Install Progress Bar Not Appearing on Title Screen
MyNBA 2K15
NBA 2K14
- ★ An Important Note About VC In NBA 2K14
- ★ [Xbox One/PS4] NBA 2K14 Patch 5 Notes
- ★ How to acquire NBA 2K14 MyTEAM Chase Cards
- ★ Diamond/Emerald/Sapphire/Ruby players missing in MyTEAM
- ★ I Can't Spend Virtual Currency That I Earned/Purchased in NBA 2K14 MyCareer
- ★ [Xbox One/PS4] Content not loading: Store/Closet images, NBA Today, Rosters, MyCareer name
XCOM
XCOM 2
- ★ What's Included In The Console Version Of XCOM 2?
- ★ Patch Notes: 3/10/2016
- ★ Game Crashing on Startup After Patch
- ★ XCOM 2 Basic Tech Troubleshooting
- ★ XCOM 2 Known Issues
- ★ Modding XCOM 2
XCOM: Enemy Unknown
- ★ XCOM: Enemy Unknown FAQ
- ★ [iOS/Android] How Do I Re-Download XCOM: Enemy Unknown?
- ★ [Android] XCOM: Enemy Unknown and Nexus 7 Support
- ★ [PC] XCOM: Enemy Unknown PC System Requirements
- [iOS] Required disk space for XCOM: Enemy Unknown iOS
- [iOS] Purchased XCOM: Enemy Unknown on an unsupported device
XCOM: Enemy Within
WWE 2K
WWE 2K17
WWE 2K16
- ★ What's Included In The PC Version of WWE 2K16?
- ★ Patch Notes: 2/01/2016
- ★ An Update on the Future Stars DLC patch fix for Universe Mode
- ★ [XB1/PS4] Patch Notes: 12/11/15
- ★ How Do I Use The WWE Creation Studio App?
- ★ WWE 2K16 Online Behavior/Content Enforcement Policy
WWE 2K15
- ★ WWE 2K15 PC System Requirements
- ★ WWE 2K15 DLC Breakdown
- ★ WWE 2K15 Game Mode Overview
- ★ [Xbox One] Saved Data Being Reset
- ★ WWE 2K15 Online Behavior/Content Enforcement Policy
- ★ [Xbox One] MyCAREER Freezes/Crashes
WWE SuperCard
- ★ SuperCard Update: 3/30/2016
- ★ [Android] Error Message: Unable To Download Required Assets
- ★ How Does SuperToken Work With WWE SuperCard?
- ★ SuperCard Update: 2/18/2016
- ★ SuperCard Season 2 FAQ
- ★ How To Use The Loyalty Fusion Chamber In SuperCard Season 2
WWE 2K14
WWE '12
Sid Meier's Civilization Series
Civilization: Beyond Earth - Rising Tide
Sid Meier's Starships
Civilization: Beyond Earth
- ★ Winter Update Patch Notes
- ★ Health: A Brief Guide
- ★ [PC/Mac/Linux] Civilization: Beyond Earth Cross-Platform Compatibility
- ★ [Mac/Linux] Civilization: Beyond Earth FAQ
- ★ Game Crashing On Launch In Multiplayer
- ★ How To Access Soundtrack Folder
Civilization Revolution II
Civilization V
- ★ Civilization V PC System Requirements
- Civilization V Update: 10/30/2013
- Brave New World: Fall Patch Notes - 10/15/2013
- Civilization V hotfix notes for August 21, 2013
- Civilization V and Gods & Kings patch notes for July 2, 2013
- Terrain Texture Error in Civilization V
Civilization IV
- ★ Direct IP and Installing Pre-Steamworks Civilization IV (Unsupported) on Steam
- ★ Civilization IV PC System Requirements
- Civilization IV: Colonization 1.01f Patch
- Civilization IV Complete Edition is only playing Colonization
- CivIV with Vista
- I cannot uninstall or reinstall the game
Civilization III
Civilization World
- CivWorld Shutdown: Frequently Asked Questions
- Help, I can’t load the game! Getting “server is busy” message.
- Question: How do I move a building?
- I just lost my promotion/ministry! What happened?
- How do I get promoted?
- How do I become King or Queen of a Civ?
Civilization Revolution
Borderlands
Tales From The Borderlands
Borderlands: The Handsome Collection
Borderlands: The Pre-Sequel
- ★ I just redeemed some Golden Keys, but they didn't get added to my balance
- ★ [Android] Borderlands: The Pre-Sequel Known Issues
- ★ [360] "Not Installed" Error Message With Claptastic Voyage DLC
- ★ Important Information Regarding January 27 Update
- ★ Issues Currently Being Addressed in Borderlands: The Pre-Sequel
- ★ Retrieving Redeemed Golden Keys in Borderlands: The Pre-Sequel
Borderlands
Borderlands 2
- ★ I just redeemed some Golden Keys, but they didn't get added to my balance
- ★ Borderlands 2 FAQ
- ★ [PS VITA] Technical Support for Borderlands 2 on PlayStation Vita
- ★ [PC] Borderlands 2 PC System Requirements
- Loottheworld Shutdown Notice
- Season Pass - Downloading Add-On Content
BioShock
BioShock HD
BioShock Infinite
- ★ Where Do I Go For Linux Support For BioShock Infinite?
- ★ [XBOX 360] Downloading Burial At Sea: Episode Two DLC
- ★ BioShock Infinite PC System Requirements
- BioShock Infinite FAQ
- "Burial At Sea" audio update
- [PC] 5/21/2013 BioShock Infinite patch notes
BioShock 2
- ★ Bioshock 2 PC System Requirements
- BioShock 2 Steamworks Update: Frequently Asked Questions
- Crash on Launch and other Games for Windows Live Issues in Bioshock 2
- Bioshock 2 PC activation for Steam purchases
- I cannot use the Spitfire Terminal in Minerva's Den
- Soundblaster(R) Audigy and Live! Support
BioShock
- ★ BioShock FAQ
- ★ [iOS] Fort Frolic Curtain Won't Open
- ★ [iOS] BioShock freezes during gameplay
- ★ [iOS] Advice about supported iOS devices
- ★ [iOS] BioShock FAQ
- ★ Bioshock PC System Requirements
Mobile Games
NHL SuperCard
General Troubleshooting
Haunted Hollow
2K Drive
Major League Baseball 2K
MLB 2K13
MLB2K12
MLB2K11 (or earlier)
Spec Ops: The Line
Spec Ops: The Line
The Darkness
The Darkness
The Darkness II
- ★ [MAC] Texture Problems With The Darkness II
- ★ The Darkness II PC System Requirements
- What is the highest resolution for The Darkness II on PlayStation 3?
- Alt-Enter or Locking the PC may cause the game to become unstable
- Signing out of Steam profile before starting a game may lead to instability
- Relics collected in Vendettas can only be viewed in the single player campaign
Duke Nukem Forever
Duke Nukem Forever
- ★ Duke Nukem Forever PC System Requirements
- Mouse and Keyboard not responding in-game but works on the menus
- I cannot rip out the cables of the Cycloid Emperor no matter how fast I tap spacebar
- I cannot select Multiplayer from the main menu in Duke Nukem Forever
- Problems with the Cycloid boss battle
- The option for Multiplayer is greyed out for my PC version of DNF
First Access Club
- FAQ about the free DLC for First Access Club members
- Can I get my free DLC on a different platform than I received the Demo?
- I didn’t get a First Access Club code with my Duke Nukem Forever preorder. How do I get one?
- When will the Duke Nukem Forever demo be available on PSN?
- How do I get a First Access Club code with my Duke Nukem Forever preorder?
- My Duke Nukem Forever demo code isn't working!
Mafia
Mafia
- ★ Mafia PC System Requirements
- Init Error # 4215 or 4205 when I try to start Mafia
- All background sound is sped up.
- Race car does not respond on the Fair Play Mission
- Init Error #0002 when I try to start Mafia.
- When installing the patch, a prompt to uninstall the game appears
Mafia II
Other 2K Titles
MLB Front Office Manager
Close Combat: First to Fight
CivCity: Rome
Dungeon Siege
- ★ Dungeon Siege PC System Requirements
- How do I import characters from the original campaign into my game?
- "DBGhelp.dll error" upon launching the game
- Error "file is missing or corrupt (MSS32.dll or Binkw32.dll)"
- Is it possible to play multiplayer Broken World play against those playing normal DS2 multiplayer?
- I cannot uninstall or reinstall the game
The Elder Scrolls IV: Oblivion
- ★ The Elder Scrolls IV: Oblivion PC System Requirements
- Installing The Elder Scrolls IV: Shivering Isles
- Minimum system requirements
- After installing patch 1.2 my game freezes when activating a door
- How do I start the game?
- Slow performance during gameplay
Prey
- ★ Prey PC System Requirements
- Where can I find my Prey save games?
- OpenAL support in Prey
- Prey: DirectSong voucher missing on Prey Limited Collector's Edition distributed in Canada
- Download the patch and additional content?
- I am encountering performance issues while playing Prey
Jade Empire
- ★ Jade Empire Support
- ★ Jade Empire PC System Requirements
- Application has failed to start because d3dx9_29.dll was not found.
- Where can I find my save games?
- Performance issues
- Application has failed to start because XINPUT1_0.dll was not found. Re-installing the application may fix this problem
Shattered Union
Sid Meier's Railroads!
- ★ Sid Meier's Railroads! PC System Requirements
- Where can I find my Sid Meier's Railroads save games?
- I am encountering performance issues
- Does the game include Voice Over IP and how do I activate it?
- How do I hide obstacles (Cities/Clutter/Trees)?
- I cannot uninstall or reinstall the game
The Misadventures of P.B. Winterbottom
The Da Vinci Code
Sid Meier's Pirates!
- ★ Sid Meier's Pirates! PC System Requirements
- [iOS] Game Crashes At Launch On iOS8
- [PC] I am encountering performance issues while playing Sid Meier's Pirates!
- Downloading patch and what does it change?
- When playing it crashes to the desktop when I am at sea.
- Where can I find my Sid Meier's Pirates save games?
Stronghold
- ★ Stronghold PC System Requirements
- How do I change the Stronghold Legends graphics options before the game starts?
- Ports required to play Stronghold Crusader online?
- Minimum system specification
- Please insert correct cd after installing the patch
- Ports used by Stronghold 2 for multiplayer games?
Ace Patrol: Pacific Skies
Ace Patrol
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