We've received reports from some players who are having issues playing Create-a-Superstar and/or Universe Mode with a second controller on PS4. We have a workaround for you: To resolve this issue please make sure the 2nd user is signed in to verified PSN account (this account does not need PlayStation Plus).
To create an account please go to www.playstation.com
After creating another account please follow the below steps
- When connecting the second controller go to "New User" and select "Play as a Guest."
- From here you can sign in manually on the PS4 or sign in with your smartphone.
- After inputting the correct Sign-In ID and password for the account return to the game.
- You should now have access to Universe mode and created superstars with the 2nd user!