BY Little Sister



If you are receiving the "Game Failed to Start" error when you use the 2K Launcher, we have a couple of solutions that should help you fix everything up!


For those having the issue in XCOM 2, there is a special article you can find right here.


If you’re experiencing this issue while attempting to launch Civilization VI, please try the steps in our Civilization VI: DirectX Update article.


If you're playing another title, or the above options didn't work for the listed game, please go ahead and take a look at these processes:

First, try rebooting your PC to see if the issue still occurs after a restart. Keep in mind that the most commonly known cause of this issue relates to where the game is installed.


After that the process is the same for Steam and Epic:

Running Steam/Epic Games as Administrator

We’ve found some cases where issues happen because of insufficient admin permissions. Please try running your Steam/Epic Games client with Windows administrator permissions. Here’s how:

  1. Completely close out of Steam/Epic Games
    • You may need to use the Task Manager to ensure that no Steam/Epic processes are running. If you see any open Steam/Epic tasks, select it on the task manager and then click “End Task”
  2. Right click on the shortcut, then click “Run as administrator”
  3. If there are any issues with running Steam/Epic as admin, please be sure to mention that in your support ticket!


Next up is where Steam and Epic have a different fix, since there can be issues if your directory where the game is installed is not the default and/or contains characters outside the standard English set (like accents, umlauts, etc):

If you are launching from Steam:

One thing to keep in mind is that Steam needs to have run in Online mode before game launch to successfully avoid this error. If you prefer to be offline, you may switch back to Offline mode after having been in Online mode at least once since opening Steam.

If you are still getting the error despite connecting to Online mode, then we have some troubleshooting for you:

  1. Ensure the 2K Launcher is not running
  2. Select Steam in the top left corner of the Steam window and then select Settings in the Drop Down Menu
  3. Select Storage
  4. Note the letter that appears in the middle of the screen with your file path
    • Example: D:\Steam
  5. Locate the game title having the issue in the list beneath your file path
    • If you only have one option in the drop down, you are installed in the default location and should send us a Support Ticket for further assistance
    • In the case where you have multiple drives, you will only see your game if you select the drive it is on from the drop down at the top
  6. Click the checkbox next to the game and then select Move
  7. Open the drop down menu and select the drive noted in step 4, and then confirm the move
    • Your default drive will always be the top option in the drop down menu
  8. Once the game finishes moving, re-launch the game through Steam to Open the 2K Launcher and select Play


If you are launching from Epic:

  1. Ensure the 2K Launcher is not running
  2. Uninstall the game
  3. Re-install the game to C:\Program Files\Epic Games
  4. Re-launch the game through Epic to Open the 2K Launcher and select Play


If this does not resolve the error, or if you have more questions, feel free to send us a Support Ticket here.