[LEGO 2K DRIVE] 2K ACCOUNT LINK TROUBLESHOOTING

BY Elizabeth

PUBLISHED:

UPDATED:

You've revved up your engine, you've laid down the bricks to build your best car, you're ready to race - now you just need to link your 2K Account so you can take it online to compete with friends and other members of the LEGO 2K Drive community!

 

Remember that when you go to get online you will be asked to accept the End User License Agreement prior to accessing Online Features for LEGO 2K Drive. This is required from ALL players using Online Features. In case you want to learn more about our Community Code of Conduct be sure to check out the article we have for you on the subject

 

How to build a 2K Account:

  • Visit the 2K Portal at https://portal.2k.com
  • Select Sign up
    • You should sign up with your email address (not with a game account)
    • If you already have an account you just need to select Log In, which means you can skip to the next set of instructions
  • From here, you will need to verify your Date of Birth and Country/Region
    • You will need to be over your country's age for accessing online content - this can vary by region
    • If you are under the age required by your region, you will be asked to have your parent or guardian to help create an account, and then you can connect your 2K Account to that account - you can find more information about a Parent and Child accounts here: https://support.2k.com/hc/articles/15920221374483 
  • A verification email will be sent to the email address listed, so this is where you need to head into your inbox and follow the link provided to you
    • If you don't see it, be sure to check any spam or junk folders
  • Once verified, you should be all set to log into the website
  • Next steps: linking everything! 

 

How to link your 2K Account with LEGO 2K Drive:

  • First, load up the game
  • A pop-up should appear saying Create or Login to a 2K Account
    • If nothing like that appears, go to the Main Menu to select the 2K Offline button at the bottom (you'll find it under Unkie's Emporium)
  • On the pop-up there is both a text and QR code. You can use either one, but the non-QR code should be entered at the https://portal.2k.com website (the QR code will take you there directly)
  • Once the code has been entered, the connection might take a few moments... but then the game will update and you can now access all the online modes!

 

Updating or changing information on your 2K Account (email address, location, language, etc):

  • Visit the 2K Portal at https://portal.2k.com
  • Enter your current email on the account and password (even if this is the email address you need to update!) but if you can't use those for any reason, you can use your platform ID (Steam, Xbox, Playstation, etc) found below the 2K Account login fields
  • If this is your first time logging into this 2K Account on the 2K Portal, you may be asked for information like your region, date of birth, or what Display Name you'd like to use
  • Once you've logged in you'll be taken to Account Overview where you can see your current email and Account Information
  • To change your Display Name, or your First/Last Name, click update to the right of the Account Information title and fill in the fields with the correct information, then click Save in the bottom right corner - but to update your country you'll need to send us a Support Ticket
  • For your email address update, click Update to the right of Account Email - once you've entered the new email address click the red Save button in the lower right corner of that box
  • When you want to change the Password for your 2K account, visit the Security section from the list on the left side of the page, click update, and enter both the current and desired new password, then click Save
  • In case you need to connect or disconnect a linked account (Steam, Xbox Network, Apple, etc) you'll visit the Connections screen by selecting it from the list on the left side of the page and then use Connect or Disconnect buttons under each network