Returns procedure for a damaged disc - US/Canada

BY Permanently deleted user




UPDATE- June 1, 2021: We're unfortunately no longer able to accept these types of requests.


Please see below for instructions on returning your game if you are based in the US or Canada

If you have a game disc which is damaged or defective, please first attempt to exchange the game at the original point of purchase. Most retailers allow a straight exchange due to defective product, and this is the fastest way to get a replacement. If this is not possible, please contact 2K Customer Support with the below details:

  • Name
  • Address
  • Telephone number
  • Game title
  • Platform
  • Full details of the issue including any error messages displayed

Please note: It is important to contact 2K support prior to attempting to return the game to 2K, and failure to do so may result in the original game being returned to you.

If you are looking for the UK returns policy please see here.