If your game crashes to a black screen on startup, please return to your desktop (you may need to use Ctrl, Alt & Delete for this) and check your Event Viewer for additional information.
- To do this, open Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application.
- Near the top, the error related to your problem should appear, in here look for the text referring to the faulting module.
- If it mentions D3DDrv9.dll then please update your Direct X Runtimes from here.
If this does not resolve your problem please click to Submit a ticket, and please remember to include your system information and the error information mentioned above.