The game crashes to a black screen with no error message

BY 2K Customer Service



If your game crashes to a black screen on startup, please return to your desktop (you may need to use Ctrl, Alt & Delete for this) and check your Event Viewer for additional information.

  1. To do this, open Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application.
  2. Near the top, the error related to your problem should appear, in here look for the text referring to the faulting module.
  3. If it mentions D3DDrv9.dll then please update your Direct X Runtimes from here.

If this does not resolve your problem please click to Submit a ticket, and please remember to include your system information and the error information mentioned above.