For technical support with Borderlands 2 on the PlayStation Vita, or for assistance with the PlayStation Vita itself, please visit http://support.us.playstation.com/ to read the latest updates in the PlayStation Knowledge Center, or submit a help request if needed.
If you need help with your SHiFT account, please visit Gearbox Support: https://gearboxsoftware.zendesk.com/categories/20064372-SHiFT
NOTE: When contacting Sony, please keep track of your reference number and/or chat logs. These can be very helpful for our support team if you need to follow up with us regarding the issue.