Game Crashing at Start-Up

BY 2K Mike



Hello, folks. 

We're aware some players are encountering an issue where, after downloading the content for Civilization VI: Gathering Storm, the game will crash at start-up. 

This appears to be an issue where some installs didn't remove old files properly, thereby causing a configuration issue. 

Should you encounter this issue, please try this solution: 

  1. Right-click on the game and select "Properties"
  2. Select the "Local Files" tab
  3. Click "Uninstall Game"
  4. After this is complete, click "Browse Local Files"
  5. Manually delete any remaining files
  6. Reinstall Game

If you're still encountering this issue after performing those steps, please go ahead and file a support ticket.