Hello, everyone!
We know some NBA 2K20 players are receiving an error message that reads "'UserData' file has been corrupted and is unable to be loaded."
This error message appears after the reserved space was cleared.
If you don't know what reserved space is, please read up on it with this article.
Reserved space data will be re-downloaded by the game, but if the process is canceled (after the game rebooted), you'll no longer be able to play any online modes or access any of their online connected files.
To ensure that the data is downloaded correctly, please attempt the following:
- Load the game.
- Select the Play Now option. Do NOT head into a game.
- Don't you do it.
- Please stay on that menu.
If you're playing on a PlayStation 4, you can leave your console in Rest Mode while the data is downloading.
After a few hours (or longer, depending on your internet connection), you will receive a notification in yellow font on the bottom left of your screen telling you to return to the main menu. Once you do, your game will be fully updated and your reserved data will be reinstalled.
We can't stress this enough: Do not delete a game's reserved space on your hard drive.