So, you are having some trouble with the 2K Launcher? It’s never fun running into issues when launching your game and we completely understand. But not to worry! We have compiled some helpful troubleshooting tips to get you back in your game.
If you are experiencing issues after the game launches, please see the appropriate troubleshooting for the game title you are launching.
Please Note: The 2K Launcher should only be opened by launching the game from Steam or Epic.
Before you start, please ensure you have installed the latest Windows updates. Having Windows up to date can solve many 2K Launcher issues!
In case you are on Windows and the game won't launch after you press Play on the 2K Launcher or you are stuck in an infinite loading loop, we have an article you can check out here for tips to fix that: https://support.2k.com/hc/articles/10504341808787
Using the 2K Launcher with Epic:
The first time you launch an Epic game that uses the 2K Launcher, you will need to select "Allow" on a connection request prompt on a page that opens in your default Web browser. This is an Epic prompt and must be accepted for the 2K Launcher to work properly. The 2K Launcher will be unable to verify which games you own until this connection is allowed.
- If these connection prompts are not appearing in your default web browser, please try temporarily changing your default web browser to see if this resolves the issue.
- You can change your default browser this way:
- Close the 2K Launcher.
- Ensure another Web Browser is installed (ex. Chrome, Firefox, Edge, etc.)
- Type “Default Apps” into the Windows Search field and press enter (on the taskbar where it says Type here to search)
- Click on the icon in the Web Browser section and select a different option to change your default web browser
- Relaunch the game through Epic.
Keep in mind: Some games on the 2K Launcher also require a similar prompt to be accepted to function properly with Epic. The prompts for these games will appear the first time you select Play on the game’s page in the 2K Launcher. The game itself will not open until this prompt is accepted.
Deleting Launcher Data & Reinstalling Files:
- Ensure Steam/Epic and the 2K Launcher aren't running
- You might need to use the Task Manager to ensure the 2K Launcher is completely closed
- Press *Ctrl+Shift+Esc* to open the Task Manager. Click “More Details” if it's displayed in the bottom left of the Task Manager window
- Check both the “Apps” and “Background Processes” sections of the Task Manager for any entries containing “2K Launcher”. If any are present, select it and then select “End Task”
- Click on the Start Menu icon and type in “%AppData%\T2GP Launcher” (without quotation marks) and delete the contents of the folder
- Note: Deleting the above folder forces the 2K Launcher to re-download all data the next time it is opened. This will also resolve the issue of not detecting games as owned.
- Click on the Start Menu icon and type in “%LocalAppData%\T2GP Launcher” (without quotation marks) and delete the contents of the folder
- Re-open Steam/Epic and relaunch the desired game
- Once the 2K Launcher is opened, open the Launcher Settings Menu, and select Check For Update
- Once the latest update is finished downloading, select Restart & Apply Update
If at any time you are having trouble locating the T2GP Launcher folder listed in the above steps, here is an alternative route:
- Open the File Explorer and select the C: drive
- Select ‘Users’, then your Windows username, then the AppData folder (you may need to change your view options to show hidden folders. To do this, click the view tab at the top of the window and select the "Hidden Items" box that is on the right side of the options displayed)
- Select ‘Roaming’ and then the T2GP Launcher folder
- Delete the contents of the T2GP Launcher folder
- Restart Steam/Epic and relaunch the desired game
That should get you back in the game, but if you have any more issues, send us a support ticket!