The Quarry: Basic Tech Troubleshooting

BY Little Sister

PUBLISHED:

UPDATED:

If you're having some technical issues with The Quarry, you've come to the right place to start troubleshooting them. 

 

General Troubleshooting

First, you always want to make sure you are on the latest build, no matter what platform you use. Check for any patches since they may help you with your current issue.

 

Another important thing to remember is that you should never delete reserved space on your hard drive! We're not joking, and so we wrote you a whole article about it: https://support.2k.com/hc/articles/234764408

**If you delete reserve space, we cannot restore any losses you may experience as a result. So don't do it!**

 

PC Troubleshooting

On your PC many video issues are a result of having your settings a little too high. If you are seeing graphics errors, trying a lower graphics setting in the main menu and see if that resolves it. This is also a good time to check to make sure your video card drivers are up to date!

 

Another good step is the classic Cache Clear - you can find the handy walk-though for that process here: https://support.2k.com/hc/articles/204395718 

 

For connection issues, we have basic network troubleshooting here: https://support.2k.com/hc/articles/360003653033 

 

Console Troubleshooting

If you find you cannot connect or stay connected while on your console, be sure to check out our console specific network troubleshooting here: https://support.2k.com/hc/articles/201335143 

 

Bug Reports or Further Issues

That didn't work? Time to reach out to us directly at 2K Support.