IMPORTANT INFORMATION REGARDING 2K ACCOUNT

BY Little Sister

PUBLISHED:

UPDATED:

 

We recently became aware that an unauthorized third party illegally accessed the credentials of one of our vendors to use the help desk platform that 2K uses to provide support to our customers. The unauthorized party sent a communication to certain players containing a malicious link.

 

  1. I clicked on the link, now what?

If you received and interacted with the email, we recommend restarting your computer immediately and employing cybersecurity best practices, resetting all your passwords, using multi-factor authentication (MFA), and using updated anti-virus software. Please refer to our post for additional guidance: link

 

  1. Is my personal data impacted because I clicked on the link?

If you received and interacted with the email, please refer to our post for guidance: link

 

  1. What if I received the email but did not click on the link?

We’d advise deleting the email from your inbox. However, if you did not click on the link, there should be no risk to your system.

 

  1. I clicked on the link, have I been hacked?

If you interacted with the email there is a possibility of credential theft by the program. We recommend restarting your computer immediately and using cybersecurity best practices, resetting all your passwords, using MFA, and using updated anti-virus software. Please refer to our post for additional guidance: link

 

  1. Are my other online accounts unrelated to 2K safe if I clicked the link?

We recommend restarting your computer immediately and employing cybersecurity best practices, resetting your passwords across your online accounts, and using multi-factor authentication (MFA). Please see our post for additional guidance: link

 

  1. Is my computer secure after clicking the link?

If you received and interacted with the email, we recommend restarting your computer immediately and employing cybersecurity best practices and resetting all your passwords, and using multi-factor authentication (MFA). Please refer to our post for additional guidance: link

 

  1. Are the other games related to my account secure/safe to play?

If you received and interacted with the email, we recommend restarting your computer immediately and employing cybersecurity best practices, resetting all your passwords, and using multi-factor authentication (MFA). Please refer to our post for additional guidance: link

 

  1. Is this a legitimate account?

While the account is legitimate, the email was not sent by an authorized user. Please refer to our post for additional information.

 

  1. I also have other game accounts. Does the email from 2K impact those accounts?

If you received and interacted with the email, we recommend restarting your computer immediately and employing cybersecurity best practices, resetting all your passwords, and using multi-factor authentication (MFA). Please refer to our post for additional guidance: link

 

  1. I’ve made a request with your support team via email, but no one has contacted me, what do I do?

Our email support service is currently offline while we work to contain this incident. Please refer to our post for additional information: link

 

  1. Will clicking on this link impact my in-game currency/assets/etc.?

If you received and interacted with the email, we recommend restarting your computer immediately and employing cybersecurity best practices, resetting all your passwords, and using multi-factor authentication (MFA). Please refer to our post for additional guidance: link

 

  1. Is it safe to continue regular gameplay?

At this time, we do not anticipate that this incident will cause any disruption to our entertainment services. You can continue to play our games as normal.