Age Requirement Error Message

This can be caused by a few things, assuming your account meets the age requirement – this can vary by region.

• Launching the game while your account is in offline mode. 
• Ensure that your Steam or Epic account is online and connected to the internet, then restart the game.
• The installation path (or Epic/Steam username) includes special characters such as á, š, д, 東, etc. 

• As always, mods can sometimes be the culprit.

If your account lists you as underage in your region, online features will be limited to ensure the safety of minors. 

If your date of birth is incorrect on your account, you can create a new one, then unlink your current account and link the new account with the correct birthday at portal.2k.com.

If your date of birth is correct, you’re getting the right message. Online features aren’t supported for every age group and we’re unable to circumvent these restrictions.