Basic Troubleshooting for 2K Titles on Android Devices

BY 2K Cassandra




If you're experiencing performance issues with a 2K title on an Android device, here are a few things that can usually help resolve them.


Clearing Cache

NOTE: Clear Cache does not delete your save files and is safe to use. However, uninstalling the game or using the Clear Data will delete the save files.

Step 1: Head to your device's Settings menu.

Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.

Step 3: Tap on Storage. The buttons for clearing the cache and app data will become available.


Closing Background Applications & Clearing Space

Go to Settings -> Applications -> Manage Applications and uninstall other applications that may be interfering with the game. 

Additionally, try making some room on your device if your Storage is getting full. This can also be accessed through your phone's settings menu.


Rebooting the Device

Turn the device off by holding the power button for 10 seconds, wait 30 seconds, and then turn it back on.


Updating Firmware and Software

Open your device's Settings menu. Select System -> Advanced -> System Update and follow the on-screen directions to install any updates, if necessary.

Then, launch the Google Play Store, slide out the menu (3 horizontal lines on the top left), and tap on Settings. From there, scroll to the very bottom of the list where you will find a "Build Number" or "Play Store Version" - tap on it.

If an update is available, you'll receive a prompt that says "A new version of Google Play Store will be downloaded and installed." After the update, wait 10 minutes, restart your device, and then repeat the previous steps. You should now receive a prompt that says "Google Play Store is up to date". 


Re-install the App

Uninstalling apps can vary due to your model. It is most important to note that uninstalling your app will delete your save files. Do not uninstall the app if you do not wish to lose your save files.


Restore Device to Factory Defaults

If the previous troubleshooting fails or you're crashing frequently, you can try a factory reset of your device. Note that you will lose all data and settings. To perform a reset, go to Settings -> System -> Advanced -> Reset Options -> Erase All Data

If you decide to continue with a Factory Reset, we recommend backing up any important information.


Providing Mobile Device Model

If this doesn't resolve performance issues, please include your exact model number and any additional information that we may find useful.

You can find your model number by going to Settings -> About Phone -> Model & Hardware.

At that point, please submit a Support Request with this information at: