Troubleshooting & How To's

  With games on consoles and PC, a common solution for a wide variety of issues is to clear the cache.  That said, we've often received questions f...

You've encountered something broken in a 2K game, and you're ready to share with us the details we need to look into it through our Support Ticket ...

We love to see players on all kinds of platforms enjoying 2K Games! For those who are on Macs, we want to make sure you have as good an experience ...

The 2K Launcher stores files in two locations on your computer and there are two methods for removing them. For the first method, please follow the...

If you’re concerned about other users making unauthorized purchases on your account or through child accounts connected to yours, you’ve come to th...

Epic Games Launcher recently announced that in June of 2024 they will be ending support for players using the Windows 7, Windows 8, and Windows 10 ...

When you're looking to play your 2K Games in another supported language, you often need to make a change to your console's language settings to let...

Looking to troubleshoot your Steam games that won't load up? If you've used any tools in the past to modify your Steam client in any way, those may...

Steam recently announced that on January 1, 2024 they will be ending support and access for players using the Windows 7, Windows 8, and Windows 8.1...

It looks like an issue crept up and some Steam Product codes vanished from the account they were redeemed on, leaving behind the error "A Steam Pro...

Games from 2K on Epic use whatever setting your Operating System (OS) Language is for in-game display for Voice and Text.   Here is how you can cha...

If you are experiencing issues launching your game or encountering an issue where it is stuck in an infinite loading cycle and use Windows 10 or Wi...

As of January 18, 2023, Google's Stadia service has officially ended. You can read more about their announcement and FAQ here: https://support.goog...

Physical Copies for Console Insert the game disc into the console to begin downloading the base game. If prompted begin downloading all available ...

With Windows 11's launch upon us, we're starting to receive inquiries about which of our games will be compatible with the new operating system. P...

If you're having any issues with crashes, freezes, or any error messages, check out the following troubleshooting below:  Troubleshooting for Steam...

If you are experiencing disconnections, performance issues (lag), or other error messages when connecting or playing online modes in a 2K title, pl...

If you’re concerned that there may be corrupt data on your Nintendo Switch, don’t worry. We have a short walkthrough to help you verify that. Pleas...

Attention Windows 8.1 x64 Users: During development and testing, it’s come to our attention that there are some very important Windows KB updates f...

If you've opened a support ticket with us, there's a chance we may ask you for a screenshot documenting the issue you're encountering.  If you've ...

If you're experiencing performance issues with a 2K title on an iOS device, here are a few things that can usually help resolve them.   Disabling B...

If you're experiencing performance issues with a 2K title on an Android device, here are a few things that can usually help resolve them.   Clearin...

  If you're encountering an issue with one of 2K's PC titles, there's a chance we may need you to give us your Steam ID. If you're not sure what it...

With Windows 10's launch upon us, we're starting to receive inquiries about which of our games will be compatible with the new operating system. P...

If you've opened a support ticket with us, there's a chance we may ask you for video documentation or a screenshot of the issue you're encounterin...

Hey there, everyone. Every now and then, we need to free up some hard drive space on our consoles. If you find yourself in this position, but aren...

If you're installing a 2K game on your PC but are using a disc, you should be aware that the disc installation will still install the title via Ste...

If you have a Steam code for a 2K game that you'd like to activate but are a little lost as to how this is done, don't worry: We've got your back. ...

If you've purchased a 2K title on Steam but haven't installed it yet (or need to reinstall it) on your machine, here's a handy guide on how to get ...

If you need to delete your local saved games on your console, please follow the directions below: Xbox One: On the home screen, select "My Games &...