Troubleshooting & How To's

  With games on consoles and PC, a common solution for a wide variety of issues is to clear the cache.  That said, we've often received questions f...

The 2K Launcher stores files in two locations on your computer and there are two methods for removing them. For the first method, please follow the...

If you’re concerned about other users making unauthorized purchases on your account or through child accounts connected to yours, you’ve come to th...

When you're looking to play your 2K Games in another supported language, you often need to make a change to your console's language settings to let...

Looking to troubleshoot your Steam games that won't load up? If you've used any tools in the past to modify your Steam client in any way, those may...

It looks like an issue crept up and some Steam Product codes vanished from the account they were redeemed on, leaving behind the error "A Steam Pro...

If you are receiving the "Game Failed to Start" error when you use the 2K Launcher, we have a couple of solutions that should help you fix everythi...

Games from 2K on Epic use whatever setting your Operating System (OS) Language is for in-game display for Voice and Text.   Here is how you can cha...

If you are experiencing issues launching your game or encountering an issue where it is stuck in an infinite loading cycle and use Windows 10 or Wi...

As of January 18, 2023, Google's Stadia service has officially ended. You can read more about their announcement and FAQ here: https://support.goog...

So, you are having some trouble with the 2K Launcher? It’s never fun running into issues when launching your game and we completely understand. But...

Physical Copies for Console Insert the game disc into the console to begin downloading the base game. If prompted begin downloading all available ...

If you're having any issues with crashes, freezes, or any error messages, check out the following troubleshooting below:  Troubleshooting for Steam...

If you are experiencing disconnections, performance issues (lag), or other error messages when connecting or playing online modes in a 2K title, pl...

If you’re concerned that there may be corrupt data on your Nintendo Switch, don’t worry. We have a short walkthrough to help you verify that. Pleas...

If you've opened a support ticket with us, there's a chance we may ask you for a screenshot documenting the issue you're encountering.  If you've ...

  If you're experiencing performance issues with a 2K title on an iOS device, here are a few things that can usually help resolve them.   Disabling...

  If you're experiencing performance issues with a 2K title on an Android device, here are a few things that can usually help resolve them.   Clear...

  If you're encountering an issue with one of 2K's PC titles, there's a chance we may need you to give us your Steam ID. If you're not sure what it...

If you've opened a support ticket with us, there's a chance we may ask you for video documentation or a screenshot of the issue you're encounterin...

Hey there, everyone. Every now and then, we need to free up some hard drive space on our consoles. If you find yourself in this position, but aren...

If you're installing a 2K game on your PC but are using a disc, you should be aware that the disc installation will still install the title via Ste...

If you have a Steam code for a 2K game that you'd like to activate but are a little lost as to how this is done, don't worry: We've got your back. ...

If you've purchased a 2K title on Steam but haven't installed it yet (or need to reinstall it) on your machine, here's a handy guide on how to get ...

If you need to delete your local saved games on your console, please follow the directions below: Xbox One: On the home screen, select "My Games &...

We understand that it may be a little confusing trying to figure out where to go for support when it comes to 2K's various titles on Mac OS. This ...

If you are experiencing disconnections or performance issues (lag) or other error messages when connecting or playing online modes in 2K titles, pl...

The DXDiag and MSinfo files provide a written, comprehensive view of your hardware, system components, and software environments. Providing these ...