Need help? You’re in the right place. Our comprehensive knowledge base contains a ton of information for all of our 2K titles. Be sure to check it out to see if your answer can be found:
If your question is not answered through the knowledge base, then we invite you to reach out to us directly.
What information should I include in my support ticket request?
In order to assist you quickly as possible, be sure to have the following information on hand:
Subject: A quick summary of what's going on.
Description: A full explanation of what's going on.
Game: The title you're experiencing an issue with.
Platform: This is either the device or operating system you're on; examples include Xbox One, iOS, and PC - remember that playing a PlayStation 4 game on your PlayStation 5 is different than playing a PS5 game
Platform name: Your user ID on whatever platform you're filing a ticket for; an example would be your Xbox Live Gamertag.
Issue Type: Be sure to review the complete list of issue types we have available and select the one that best applies to your problem. This helps us to categorize your support ticket faster and get it in front of the proper team!
What about attachments?
Attachments can be incredibly helpful for us to diagnose your issue. This can be anything from a photo of the error code you’re encountering in game to a short video showcasing an issue.
If you’re reaching out to report a bug within a 2K title, we have an article here on what to include.
Our agents may ask for a DxDiag and MSinfo as well to get a better understanding of the hardware and software environments of your PC. This information can be collected as a word document and attached to your ticket. For more information on how to create a DxDiag and MSinfo file, check out our guide here.
The size limit for attachments is 50 MB, so if your attachment exceeds that limit you may need to consider downsizing the file size or uploading the media to another site such as YouTube.
You can find more about capturing and attaching media to your ticket in our guide here.
How can I find my ticket number?
Through The 2K Support Site
This is actually the easiest way to get your support number, especially if you have opened more than one support ticket.
Go to the official 2K Support site and login with the email and password you used to open a support ticket.
Once you've logged in, click on your name and profile.
Select "My Activities"
You will be taken to a screen that lists all the tickets you've opened with 2K Support. Click on the ticket you need the number for.
At the top of the ticket's body you'll be able to see the entire ticket number.
By E-Mail
First thing's first: Open up the email you received when you filed a support ticket.
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Now that you've opened up that message, your ticket number can be found in a couple of spots:
Your ticket number is listed in the subject line (in parentheses)
Your ticket number is listed in the black bar at the top of the email's body
In the second line of text, your ticket is again listed in parentheses, right after the text "We've received your request"
How can I reach out?
You can contact us any time with a support ticket request.