General Questions

When you can't connect to the game servers, there's always the question of whether the servers are up or if the problem is on your end, right? To h...

We've all run into something that didn't work as expected in a video game, right? If you’ve seen it, it’s probably bugging someone else, too! With ...

2K Games celebrates our players and the open and honest communication we get, as well as the strong connections between players, too. We want to pr...

Hello, everyone.  If you're looking to free up some space on your game platform's hard drive, odds are you've discovered a section taken up by som...

Hey everyone, When you reach out to us on Twitter about an issue that you're experiencing with one of our games, it helps expedite things if you i...

If you're experiencing a problem with one of 2K's products and want to file a support ticket, please take a moment to read this article. In order ...

Welcome to 2K Technical Support and Customer Service. Before contacting Customer Support about a problem, please be sure to check our comprehensiv...

As of November 18, 2024, the 2K Launcher has been removed from every game that used it onEpic and Steam. Additionally, we also removed the “2K Laun...

It looks like you’re ready to drop in on Project ETHOS, and we want to ensure you’re fully armed for your approach. We have a site ready for you to...

At 2K we love how passionate our players are about our games and giving them the ability to enjoy the enhanced features made possible with an onlin...

We'd like to think that everyone would want to play well with each other in 2K Games, but in the real world that's not always the case. We take rep...

NOTE: Every player accepts the Terms of Service prior to accessing Online Features for any 2K game 2K takes player conduct and fairness very seriou...

You got your PlayStation 4 Edition of a 2K game in hand, and you have your PlayStation 5 fired up and ready to go, so how do you make sure you can ...

Hey there,   Wondering how backwards compatibility works for your Xbox Series X/S or your PlayStation 5? Check out the links below from Sony and Mi...

Hey everyone, We've got a helpful article for you with some of the most frequently asked questions regarding Microsoft's Dual Generation Games for ...

Hey there! Are you currently on a PlayStation and receiving an error code that begins with "CE"? Chances are you're receiving a PlayStation console...

If you're trying to reach out to 2K Support about a data request, here's some information on how to do so. Depending on your location, you can subm...

Hello, players! If you own a 2K game and enjoy playing online, you may be wondering whether or not the game's servers are still active. Here's a cu...

Hey, folks! We've had a few inquiries from people about streaming issues while playing some of our games on Xbox One, via the console's backwards ...

If you’re recently purchased or redeemed digital content (such as DLC expansions or VC) for one of our games via either the Xbox Live Marketplace,...

If you're playing on the PlayStation 4 or 5 and have encountered an error message that reads CE-34878-0, you've come to the right place.  CE-34878...

If you are traveling (or moving) to a different country and decide to buy a 2K title for your PlayStation, you should make sure that the disc will...

A question we're regularly asked by mobile players is whether their Android phone/tablet is compatible with one of our games. Unfortunately, there ...

We understand that there might be some confusion about where to go for support if you're having problems with one of Rockstar Games' spectacular t...

Hey there, Vault Hunter. If you're confused about who to reach out to regarding one of the many excellent Borderlands titles, don't worry. Ol' Han...

Something that we're often asked about is if we keep digital copies of game manuals online.  Good news! We do!  Below is a list of links to the onl...

Question: Am I allowed to post game footage on YouTube or other websites? Can I use copyrighted material on fan sites if it is for non-commercial ...

Sony Computer Entertainment is handling support for Borderlands 2 on the PlayStation Vita platform. As a result, players experiencing trouble will...

  UPDATE- June 1, 2021: We're unfortunately no longer able to accept these types of requests. ---  Please see below for instructions on returning y...

What is your warranty and returns policy? LIMITED WARRANTY. Owner warrants that the original Storage Media holding the SOFTWARE is free from defect...