Troubleshooting & How To's

With games on consoles and PC, a common solution for a wide variety of issues is to clear the cache. That said, we've often received questions from...

You've encountered something broken in a 2K game, and you're ready to share with us the details we need to look into it through our Support Ticket ...

If you've opened a support ticket with us, there's a chance we may ask you for video documentation or a screenshot of the issue you're encountering...

Physical Copies for Console Insert the game disc into the console to begin downloading the base game. If prompted, begin downloading all available...

Hey there, everyone.Every now and then, we need to free up some hard drive space on our consoles. If you find yourself in this position, but aren't...

If you purchased VC (Virtual Currency) or DLC but haven't seen it credited to your account, you've come to the right place in the Knowledge Base. B...

If you’re concerned about other users making unauthorized purchases on your account or through child accounts connected to yours, you’ve come to th...

The 2K Launcher stores files in two locations on your computer and there are two methods for removing them. For the first method, please follow the...

If you’ve recently purchased or redeemed digital content (such as DLC expansions or VC) for one of our games via either the Xbox Live Marketplace, ...